Last Updated: October 29, 2024

1. Our Commitment to Accessibility

The Homeowners Association of America is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

2. Conformance Standards

The HOA Payment Portal endeavors to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

3. Technical Specifications

We strive to ensure that our website is compatible with major web browsers, including Chrome, Firefox, Safari, and Edge. The site relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS
• JavaScript

4. Limitations and Alternatives

Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known Limitations:

• Third-party content: Some content on our site may be provided by third parties and may not fully conform to our accessibility standards.
• Archived documents: Some older documents may not be fully accessible.

5. Assessment Approach

We assess the accessibility of our website through a combination of automated testing tools, manual testing, and user feedback. We regularly review and update our practices to improve accessibility.

6. Feedback and Contact Information

We welcome your feedback on the accessibility of the HOA Payment Portal. If you encounter accessibility barriers, please contact us:

Homeowners Association of America Constitution Avenue NW, Suite 400 Washington, DC 20001 Email: helpdesk@hoaofamerica.org

We try to respond to feedback within 5 business days.

7. Compatibility with Browsers and Assistive Technology

The HOA Payment Portal is designed to be compatible with the following assistive technologies:

• NVDA (NonVisual Desktop Access) with Firefox or Chrome
• JAWS (Job Access With Speech) with Internet Explorer or Chrome
• VoiceOver with Safari on macOS and iOS
• TalkBack with Chrome on Android

8. Measures to Support Accessibility

We take the following measures to ensure accessibility:

• Include accessibility as part of our mission statement.
• Integrate accessibility into our procurement practices.
• Assign clear accessibility targets and responsibilities.
• Employ formal accessibility quality assurance methods.

9. Continuous Improvement

We are committed to continuously improving the accessibility of our website. As technologies change over time, we will continue to update our accessibility practices to ensure that our site remains accessible to all users.