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Community Member Services

Dispute a Fee

If you believe there is an error with a fee assessed to your account, please follow the process below to submit a dispute for review.

Last Updated: October 29, 2024

1. Grounds for a Dispute

You may dispute a fee if you have a valid reason to believe:

  • The fee was assessed in error (e.g., duplicate charge, incorrect violation).
  • The amount of the fee is incorrect.
  • You were not properly notified of the violation or fee according to your community’s governing documents.
  • The fee violates your community’s bylaws or covenants.
  • You have documentation proving the fee is unwarranted.

2. Information Required for Your Dispute

To ensure your dispute is processed efficiently, you must provide the following information:

  • Your full name and property address.
  • The date and amount of the disputed fee.
  • A clear, concise explanation of why you are disputing the fee.
  • Any supporting documentation (e.g., correspondence, photos, receipts, or relevant sections of your governing documents).

3. How to Submit a Dispute

All disputes must be submitted in writing to ensure a clear record of communication. You can submit your dispute through the following method:

Email Submission

Send your dispute and all supporting documents to: disputes@hoaofamerica.org

4. Dispute Review Process

  1. Submission & Acknowledgement: Your dispute is received and logged. You will receive an email confirmation with a reference number within one business day.
  2. Initial Review: Our team reviews your submission for completeness. If information is missing, we will contact you. This takes 1-3 business days.
  3. Investigation: We will review your community’s records, governing documents, and any evidence provided. This can take up to 10 business days.
  4. Decision: You will receive a written decision via email within 15 business days of your initial submission. The decision will explain the outcome and any actions taken.

5. Important Considerations

  • Submitting a dispute does not pause your obligation to pay undisputed portions of your balance.
  • Late fees may continue to accrue on an unpaid fee while it is under review. If the dispute is upheld in your favor, any related late fees will be reversed.
  • All decisions are made in accordance with the governing documents of your specific community association.