Everyone Pays Their Share
Help Center & FAQs
Whether you’re a homeowner or a renter/tenant, assessments fund lighting, landscaping, security, insurance, and reserves. Paying on time keeps the community running and avoids fees. Pick your path and get current fast.
Start Here: What do you need to do today?
I’m a Homeowner
- • Locate your Account Reference on the notice.
- • Review the due date and amount.
- • Pay online or request an installment plan.
I’m a Renter / Tenant
- • Check your lease for HOA payment terms.
- • If directed, you must pay the HOA or reimburse your landlord.
- • In some areas, rent can be directed to the HOA until current.
I’m a Landlord / PM
- • Ensure your tenant instructions match HOA rules.
- • Keep owner contact & mailing info current.
- • Ask about plans before fees add up.
Non-Payment: What happens if you don’t pay?
Exact timelines and amounts follow your community’s governing documents and local law. Here’s a typical progression so you can avoid it:
After Due Date
Late fee and interest may begin to accrue.
Suspended Privileges
Amenity access and member services can be paused until current.
Collections Review
Account may be referred to a licensed collector or attorney; allowable admin/legal costs can be added.
Credit Impact (if reported)
If a third-party collector reports, the delinquency may appear on your credit file.
Lien / Foreclosure (where allowed)
The HOA can record a lien and, in some jurisdictions, pursue foreclosure as a last resort.
Frequently Asked Questions
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Payments & Receipts
Go to the secure payment page. Have your Account Reference (on your statement) ready. You can pay by major card or bank (ACH).
It’s your unique ID for this property/account, printed on your assessment statement. If you can’t find it, email helpdesk@hoaofamerica.org and we’ll help.
Recurring payments aren’t supported today. To avoid late fees, pay before the due date or request an installment plan.
Who Pays & Responsibilities
Often yes, if your lease or community rules assign it to tenants. The property owner remains ultimately responsible, but leases may require tenants to pay the HOA directly or reimburse the owner. In some jurisdictions, if the owner’s account is delinquent, rent can be directed to the HOA until the balance is current.
Check your lease and the notice. If unsure, contact helpdesk@hoaofamerica.org with your Account Reference.
- New cycle/rate: Your board approved a new budget period.
- Updated contact info: We now have the correct mailing/email for your unit.
- Portal transition: Your HOA partnered with us for centralized billing.
- Past-due transfer: An unpaid balance escalated per policy.
- Verify the URL is https://hoasofamerica.org with a padlock.
- Match your Account Reference on the notice with the portal.
- Confirm the assessment period and property address.
- Still unsure? Email helpdesk@hoaofamerica.org and we’ll verify against HOA records.
Non-Payment, Collections & Credit
The HOA itself doesn’t report to credit bureaus. If a third-party collection agency is engaged and reports the debt, the delinquency may appear on your credit file. Paying on time—or resolving quickly—avoids collections activity.
In many jurisdictions, yes—as a last resort and according to your community’s governing documents and state law. Contact us to resolve before it gets there.
How Your HOA Works with Us
We centralize billing, payments, and member communications so boards can focus on governance. Your board still makes policy and budget decisions per your documents.
Boards set an annual budget for common areas, services, and reserves. The total is divided per your documents to create each unit’s assessment.
Troubleshooting
Refresh the page, clear cache/cookies, and use a modern browser (Chrome, Firefox, Safari, Edge). Try a different device/network if needed. If issues persist, email helpdesk@hoaofamerica.org.
Double-check card/bank details and try again in a few minutes. If the error continues, send the exact message to our Help Desk for fast assistance.