Last Updated: July 14, 2024

1. Introduction

This Privacy Policy describes how the Homeowners Association of America (“HOA”, “we”, “us”, “our”) collects, uses, and shares information when you use our Payment Portal and related services (collectively, the “Service”).

By using the Service, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

We collect information to provide and improve the Service, process transactions, and communicate with you. The types of information we collect include:

• Personal Information You Provide: When you register for an account or use the Service, we may collect personal information such as your name, email address, mailing address, phone number, and payment information (e.g., credit card number, bank account details).
• Transaction Information: We collect details about payments you make through the Service, including the date, amount, and recipient.
• Device and Usage Information: We may automatically collect information about your device and how you interact with the Service, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of page visits.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your Browse activities. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• To process and complete your payment transactions.
• To provide, operate, and maintain our Service.
• To communicate with you, including sending you account information, service updates, and responding to your inquiries.
• To personalize your experience and improve our Service.
• To detect, prevent, and address technical issues or fraudulent activity.
• To comply with legal obligations and protect our rights.

4. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• To Protect Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service, or as otherwise required by law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. This includes using industry-standard encryption (SSL/TLS) for data transmission and secure storage practices. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain transaction records for a period necessary to comply with financial regulations.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your data. If you wish to exercise these rights, please contact us using the information provided in the “Contact Us” section below.

8. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

9. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

Homeowners Association of America Constitution Avenue NW, Suite 400 Washington, DC 20001 Email: helpdesk@hoaofamerica.org

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.