Last Updated: August 11, 2025

1. Our Commitment to Security

The Homeowners Association of America takes the security of your personal and financial information very seriously. We implement robust security measures designed to protect your data from unauthorized access, use, disclosure, disruption, modification, or destruction.

2. Data Encryption

All data transmitted between your device and our servers is protected using industry-standard encryption protocols. We use:

• TLS 1.2+ Encryption: This ensures that all information passed between your browser and our website is private and integral. You can verify this by looking for the padlock icon in your browser’s address bar.

3. Payment Security

When you make a payment through our portal, your financial information is handled with the utmost care:

• PCI DSS Alignment: Our payment processing partners are compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring secure handling of cardholder data.
• No Sensitive Data Storage: We do not store sensitive payment information such as full credit card numbers on our servers. This information is securely transmitted directly to our payment processors.
• Tokenization: When available, payment information is tokenized, replacing sensitive data with unique identification symbols that retain essential information without compromising security.

4. Access Controls

We employ strict access controls to protect your information:

• Role-Based Access: Only authorized personnel have access to your personal information, and access is granted based on job necessity.
• Multi-Factor Authentication (MFA): Administrative access to our systems requires multi-factor authentication for an additional layer of security.
• Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.

5. Network Security

We implement advanced network security measures including firewalls, intrusion detection systems, and regular vulnerability scanning to protect our systems from external threats.

6. User Responsibilities

You can help protect your account by taking the following precautions:

• Using strong, unique passwords for your account.
• Not sharing your login credentials with others.
• Logging out of your account when using shared or public computers.
• Being wary of phishing attempts. We will never ask for your password or full payment details via email, phone, or text. Always verify you are on `https://hoasofamerica.org` before entering information.

7. Reporting Security Issues

If you believe you have found a security vulnerability or have concerns about the security of our systems, please report it to us immediately:

Homeowners Association of America Constitution Avenue NW, Suite 400 Washington, DC 20001 Email: helpdesk@hoaofamerica.org

We investigate all reported security issues promptly and appreciate responsible disclosure.